4.1 Identify Pending Start Service Agreements Ready for Activation

Reference: Establish and Maintain Loan Process Model - Page 3 for the business process diagram associated with this activity.

Group: Service Agreement Activation

Actor/Role: CC&B

Description: The Service Agreement Activation background process, SAACT, periodically checks and selects Service Agreements with a Start Date less than or equal to the current date. This background process then attempts to transition the Service Agreement to Active.

•	Manual Process: The CSR or Authorized User may transition the Service Agreement to Active as a result of exception processing.

•	Automated Process: CC&B will automatically transition the Service Agreement to Active status when all required information is made available.

Process Names

•	SAACT - SA Activation - Activates and stops Service Agreements when all required information is available.